Telstra – IMAP, POP and SMTP information for manual email setup – Support
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IMAP settings for Telstra Mail™
IMAP is the recommended setting for Telstra Mail customers
Account type
- Account type: IMAP
Incoming server details
- Incoming server address: imap.telstra.com
- Incoming server port: 993
- Encrypted connection: SSL
Outgoing server details
- Outgoing server address: smtp.telstra.com
- Outgoing server port: 465 (recommended) or 587
- SMTP authentication: On
- Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587
Username & Password
- Enter your full email address (ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com’)
- Enter your Telstra email account password (case sensitive)
Other settings to check
- Ensure the checkbox is ticked for ‘Outgoing server requires authentication’.
POP settings for Telstra Mail™
Account type
- Account type: POP3
Incoming server details
- Incoming server address: pop.telstra.com
- Incoming server port: 995
- Encrypted connection: SSL
Outgoing server details
- Outgoing server address: smtp.telstra.com
- Outgoing server port: 465 (recommended) or 587
- Authentication: Yes
- Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587
Username & Password
- Enter your full email address (ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com’)
- Enter your Telstra email account password (case sensitive)
Other settings to check
- Ensure the checkbox is ticked for ‘Outgoing server requires authentication’.
BigPond Email settings
Settings for older BigPond Email accounts
Account type
- Account type: POP3
Incoming server details
- Incoming server address: mail.bigpond.com
- Incoming server port: 995
- Encrypted connection: SSL
Outgoing server details
- Outgoing server address: mail.bigpond.com
- Outgoing server port: 465 (recommended) or 587
- Authentication: Yes
- Encrypted connection: With SSL encryption
Username & Password
- Enter your full email address (ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com’)
- Enter your Telstra email account password (case sensitive)
Other settings to check
- Ensure the checkbox is ticked for ‘Outgoing server requires authentication’.